TCI’s IT services helped big organizations in their MuleSoft and Salesforce implementations. We have a team that holds expertise in MuleSoft and Salesforce implementations.
Intercom is a customer communication platform. It works as an open channel between business and their customers. It shows you who is using your product or website and makes it easy to communicate with them. Their goal is to personalize every experience through automation: to deliver exactly what each customer needs, when, and right where they are. Intercom sends over 500 million messages monthly and enables conversations with over 600 million monthly active end users.
Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon, Airbnb, and Uber, rely on Intercom to deliver efficient and personalized customer experiences at scale.
Intercom Solution and Services:
Customer Engagement:
Intercom’s customer engagement software creates a direct channel to your customers across your product, app, or website—where and when you care. It builds powerful onboarding experiences and announces new offers when customers are ready to take the next step. It also creates multi-channel campaigns that feel like seamless engagement.
Organizations that highly deliver on customer expectations can expect big business results. It’s not surprising that one of the key challenges all companies are facing is finding suitable talent to fill critical roles – from leadership all the way to execution. It has a significant impact on the organization’s bottom line.
Messenger:
Intercom messenger works with your existing support tools to give customers the option of self-serve or live support. It reduces your team’s workload and delivers instant value by offering help center articles. The resolution bot can automate answers to 33% of common questions in Messenger. Intercom messenger shortens the time between intent and purchase by engaging with visitors when they are on your website and likely to act.
Apps and Integrations:
Intercom apps provide a single tool to work. And increase team efficiency, delight customers, and do more with Intercom by connecting your technology stack to our apps.
Live Chat:
For 2022, Intercom confined the best live chat practices for sales, support, and marketing. Live chat helps companies form relationships with customers that are more personal, inter-state, nationwide, and direct.
Chatbots:
As most consumers have moved online during and after the pandemic – businesses have to transform their customer experience. AI chatbots have really made a place in the markets. Chatbots use existing resources, i.e FAQ, 24*7 customer support, and multilingual questions. Modifications can be done in chatbots, reducing hold time.
Marketing Automation:
These platforms allow marketing professionals to focus only on building creative campaigns which help their brand stand out among their peers. Intercom has also prompted the development of a new marketing role: marketing operations. This is a professional space that’s growing quickly and becoming more indispensable from small-sized businesses to large ones.
Customer Feedback:
Having customer feedback is a great way to ensure that customers can provide feedback to everyone who needs it or the company needs to refine its products, services, consultation, and support.
Companies that take their customer feedback and put it into action – and then communicate those actions back to the customer – are also helps in building trust. Customers like to feel heard so that they can help to make things better, and closing the customer feedback with the right type of messaging can go a long way.
How Intercom improves the customer experience?
Thanks to an easy-to-use platform, you can do all of those things. With Intercom at your fingertips, there’s never been a better time to connect with your customers and build stronger relationships.
An intercom is a powerful tool for both small businesses and large enterprises. It allows you to communicate with customers in real-time and provides insights into what their needs are so that you can meet them with solutions that will make them happy.
For example, if you own a small business, Intercom can help you identify the most common pain points among your customers and serve them personalized solutions in real-time. This way, they get exactly what they need without having to wait on hold or leave voice mail messages.
Partnership:
TriColor Initiatives is an advanced partnership with Intercom. By using the Intercom and various management tools, TCI can implement and integrate for better utilization of the platform’s resources. Recently, Intercom was rewarded a whopping 101 badges and awards, recognized as a leader in the field of Customer Service.
Moreover, Intercom helps to boost the customers to the platform, with its features and services, and push business to the next level. TCI-Intercom partnership will accelerate positive change for the clients.
